Employment Opportunities

Available Positions


Position Title: Arena Operations Manager
Term and Hours of Work: Full-Time including some evenings and weekends.
Reports to: General Manager



Company Overview:
The Thorncliffe Greenview Community Association is a non-profit organization and was registered under the Societies Act of Alberta in 1956. The TGCA is governed by a volunteer Board of Directors and managed/operated by staff and volunteers. Over the years, the membership has worked hard to build one of the largest community centers of its kind in the City of Calgary. Today, the center is primarily used by the members for recreational, cultural and social activities. The membership is pleased to extend an invitation to the general public to use their facilities, when available.


Job Overview:
Reporting to the General Manager, the Arena Operations Manager is responsible for all aspects of the arena building operation and maintenance including ice production, ice maintenance, flooding, refrigeration plant operation, safety and security, upgrades and repairs, janitorial, management, scheduling of arena facility staff, and providing user groups a positive experience at the Thorncliffe Greenview Community Association (TGCA). Ice scheduling, supervising and training of staff is essential as well as ordering supplies/equipment. Following budgets and costs are also the responsibility of the Arena Operations Manager.
Our ideal candidate is a skilled manager/leader who is highly adaptable and capable of performing all maintenance-related tasks in a multifaceted facility with diverse patron/user group needs. This is a hands on management role – actively involved in day to day operations as well as a key member of the facility management team.
This position may require day, evening or weekend shifts depending on need and availability. A valid driver’s license, Criminal record check, and First Aid/AED/CPR certificate are required. WHMIS training is an asset.



Job Description
• Coordinates and schedules major ice maintenance, including ice in and ice out schedules.
• Ensures that ice production and refrigeration log readings and scheduled inspections are completed, as required.
• Creates work schedules (project plans and schedules) for operations department staff.
• Creates and implements annual facility maintenance plans and provide copy to General Manager.
• Manage risk and occupational health and safety issues.
• Ensures all relevant documentations (i.e. annual facility inspections, equipment data, project files, etc) are captured within preventative service maintenance schedules.
• Ensures work is completed on time, safely and meet quality requirements.
• Plan, organize and direct administrative services such as signage, cleaning, maintenance, parking, safety inspections, security and snow removal.
• Managing a team of part-time, full-time staff to achieve optimal facility operations; carrying out all supervisory duties including but not limited to employee engagement, development and performance management, hiring and retention.
• Planning and scheduling short and long-term maintenance tasks; ensuring work is completed according to applicable regulations and standards and in compliance with all relevant health and safety requirements.
• Develop and maintain productive working relationships with patrons and various user groups.
• Promoting facility use and ensuring the delivery of exceptional customer service through the provision of safe, systematized and efficiently operating facilities.
• Maintains up-to-date knowledge of industry trends, applicable by-laws, building codes, regulations, etc.
• Liaises with the GM for reports to monitor expenses, reviews and approves expenditures.
• Directs the maintenance and repair of an establishment's machinery, equipment and electrical and mechanical systems.
• Inspects and ensures building maintenance tasks are completed to manufacture’s or governmental standards, as required.
• Responds and trouble shoots non routine issues (e.g. staffing, equipment failure, alarms etc.) during or outside of regular working hours.
• Ensure and oversee daily, weekly, and monthly cleaning duties are conducted and recorded for the arena department which includes the lobby, public washrooms, arena, change rooms.
• Order and storage of cleaning supplies.
• Stay informed on changing products and technology and make recommendations to the General Manager.
• Other duties as assigned



What qualifications are we looking for?
At TGCA we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;
• 4th class power engineering ABSA certificate is an asset.
• Knowledge of Contract reading and Building Drawing reading.
• Class 5 Operators License and current Driver’s Abstract.
• A minimum (5) years of experience with arena and Ice operations.
• Evidence of a clear Police Information Check (PIC) with Vulnerable Sector Search.
• HVAC knowledge, operating and repair experience.
• General building maintenance.
• Basic plumbing knowledge.
• Basic Electrical knowledge.
• Leadership Experience.
• Good writing and verbal communication skills.
• Standard First Aid, CPR, and AED. Level C Certification.
• Computer competency is required, Word, Excel
Skills and Experience
• Post-secondary Degree/Diploma in Arena Management, Recreation Facilities Management, Facility Business Administration or other related area of study is an asset.
• Minimum (5) years of previous facility operations management experience obtained in highly dynamic and diverse multipurpose facilities.
• Must have current Arena One Operator Certificate and Arena Two Operator Certificate.
• Must have sufficient experience knowledge of the methods, materials, tools, and equipment used in all phases of building maintenance, including a basic general knowledge of electricity, plumbing, carpentry and HVAC systems.
• Working knowledge of refrigeration, building systems and physical operations. Class B refrigeration an asset.
• Must have a valid Alberta Class 5 Driver’s License with no more than 6 demerits points.
• Working knowledge of budgets and forecasting.
• Ability to work overtime and respond to emergency call-ins as required.
• Physical capability to perform the essential job duties including lifting/carrying 0-25 kg, standing for prolonged periods, climbing stairs and ladders, crouching, kneeling, bending, twisting, and operating power tools and machinery for extended periods under dirty and uncomfortable conditions and in all types of weather, as necessary.
• Ability to work independently and are experienced in balancing needs within a diverse environment.
• Must have experience with supervising or managing staff, recreation facility or other related disciplines.
• Must have a thorough knowledge of work hazards, safety procedures, and public safety matters.
• Must be able to obtain a first-aid/ CPR certificate.
• Must provide Police Check. (PIC)
• A good knowledge of all property management systems including electrical, mechanical, structural and ice making.
• Leadership and management skills necessary to properly direct staff.
• Must possess some accounting and administration background.
• Sound organizational, oral and written communication skills.
• A warm and friendly personality with the ability to interact positively with community resident’s users of the facility and members of the public.



Closing Remarks
The Arena Operations Manager reporting to the General Manager is responsible for a wide range of tasks related to the operation and maintenance of the TGCA. The TGCA facility includes one sheet of ice, a large gymnasium, banquet halls, multi-purpose rooms, 4 racquetball courts, and a 4 lane 5 pin bowling alley.
Please send your cover letter, resume, and any other relevant material to support your application. Thank you for your application, only individuals selected for an interview will be contacted.



TO APPLY: Please send resume with cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. We thank everyone for your applications.





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