The TGCA Community & COVID-19

Resources and Responsibilities in our community

March 23, 2020

As Calgarians adapt to what has become our new reality during the COVID-19 pandemicthe TGCA would like to offer as much support in the way of reliable information and facilitating neighbours helping one another at this time.  If you need immediate help and aren’t sure where to turn, or if you’d like to help, please email Kevin at

Please note that this is not a simple flu, is not similar to the flu, and every one of us is at risk of becoming extremely ill, with children being the least likely to suffer serious outcomes. 

That being said, it is important to keep top of mind that our children are carriers as well. Chief of Calgary Emergency Management Agency Tom Sampson announced at a press conference this morning that the city would be closing all playgrounds in an effort to reduce the spread of COVID-19. As such, all city-operated playgrounds in Calgary, including the TGCA inclusive playground, are closed to the public.

The COVID-19 virus has a long incubation period of up to 11 days, and many who’ve become infected will not exhibit symptoms at all, these carriers are asymptomatic. This means that many will transmit the virus to those around them without ever having known they had it, or well before they exhibited any symptoms 

The most vulnerable to the virus have been shown to be those in the senior age category, those with pre-existing conditions, and the immunocompromised.  

To be clear, if you are not observing the social distancing and self-isolating recommendations made by our various levels of government, you are putting the most vulnerable among us at risk.  

This is the reason that our various levels of government have restricted gatherings and asked those who can be at home to stay home, while getting out for your home essentials and exercise.  

When visiting parks and public spaces, please observe a one-meter distance between yourself and those around you. It may be helpful to think of this distance as about the length of an adult bicycle. This is known as safe social distancing.  

If you think that you may have COVID-19, or even just a cold or flu, make arrangements to self-isolate for 14 days and separate yourself from any other people in your dwelling. If you are having trouble breathing, call 911. There is an online self-assessment tool, see the link on this page. 

The current advice from all government agencies is that social distancing and hand washing are the most effective means to slow the progress of this virus. Soap and water are the most effective way of eliminating the virus for the average person, so coating your hands completely in soap and washing for 20 seconds is the best way to keep you and those you care for safe.  

The TGCA would like to encourage all members, community residents, and Calgarians to be kind and thoughtful at this unprecedented time.  

Consider your neighbours as well as the staff at the grocery stores and buy what you’ll need for a couple weeks, our supply chains are very much intact 

Call those you care about, see if you can lend a hand, and keep in contact. Isolation can be harmful for many, and phone calls are a great way to exercise your social side while observing the new measures in place to keep us all safe.  

Stay informed. The developments regarding COVID-19 are being relayed daily, often hourly, and up-to-date information can be a lifeline for those grappling with the uncertain circumstances that we all find ourselves in. The TGCA has created this page for your reference should you find yourself unable to find the resources that you need, struggling to find reliable information, or just curious about what’s available to Calgarians.  

The ramifications of this crisis are far reaching, whether it be employees, businesses, parents, children, students, seniors and so many more. Please remember to lead by example, and understand that although we may not all perceive this pandemic with quite the same lens, we are in this together by staying apart.  


What are the symptoms of COVID-19?

How do I do the online self assessment?

How do I self-isolate?

What are the supports for seniors?

What if I can't pay my mortgage?

Do I have to pay back my student loans at this time?

Both the Alberta and Canadian Governments have issued a 6-month interest-free moratorium on student loans.

Financial support facts to know from

The Local, Provincial and Federal Response to COVID-19

City of Calgary 

For the most up-to-date notifications from our city’s leaders please visit the City of Calgary site: 

City of Calgary Twitter account: 

Province of Alberta 

For the most up-to-date notifications from our province’s leaders, please visit the Provincial Government’s site:

Government of Alberta’s Twitter account: 

The Federal Government of Canada 

For the most up-to-date notifications from our Parliament Ministers, please visit the Federal Government’s site: 

The Government of Canada’s Twitter account: 

Thorncliffe Greenview's City of Calgary Community Social Support Worker

Tannis Eapen


Phone: 403-828-8394

Tannis Eapen is the designated social worker for our area. She’s a great source of support and direction for those who aren’t sure what their next step is.

If you are experiencing anxiety, you’re unsure what resources are available to you, or need help, Tannis will help you or connect you with the people you need to speak to. 

Government benefits and resources for those seeking financial supports

Government of Canada

Information on changes to Employment Insurance, Canada Child Benefit, Canada Student Loans, Passport services. 

Emergency Care Benefit has been replaced with The new Canada Emergency Response Benefit -see below 

GST rebate increase for low income and modest income people. The average additional benefit will be close to $400 for single individuals and close to $600 for couples. There is no need to apply for this payment. If you are eligible, you will get it automatically. 

Increasing the Canada Child Benefit. Starting in May 2020 + $300 per child. 

The new Canada Emergency Response Benefit 

We will provide a taxable benefit of $2,000 a month for up to 4 months to: 

  • workers who must stop working due to COVID19 and do not have access to paid leave or other income support. 
  • workers who are sick, quarantined, or taking care of someone who is sick with COVID-19. 
  • working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures. 
  • workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work. 
  • wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance. 

The Canada Emergency Response Benefit will be accessible through a secure web portal starting in early April. Applicants will also be able to apply via an automated telephone line or via a toll-free number. 

Learn more 

This benefit replaces the previously announced Emergency Care Benefit and the Emergency Support Benefit. 

Government of Alberta

Residential customers can defer electricity and natural gas bill payments for the next 90 days to ensure no one will be cut off, regardless of the service provider. 

Alberta Student Loan repayments will be paused for 6 months, beginning March 30, 2020. 

Emergency Isolation Support 

Eligible working Albertans can receive a one-time emergency isolation support payment of $1,146 if they are required to self-isolate or are the sole caregiver of someone in self-isolation and they have no other source of pay or compensation. 

This is a temporary program to bridge the gap until the Federal Emergency Care Benefit is available in April. 

If you are eligible for federal Employment Insurance benefits, you are strongly encouraged to apply immediately. 


You are eligible for the emergency isolation support program if you: 

  • have experienced total or significant loss of income and are not receiving compensation from any other source because you: 
  • have been diagnosed with COVID-19 
  • have been directed by health authorities to self-isolate 
  • are the sole caregiver of a dependent who is in self-isolation 

You are not eligible for this program if you: 

  • were not working immediately before you were advised to self-isolate 
  • can work from home 
  • are not experiencing a significant loss of income as a result of self-isolation 
  • are currently collecting other forms of income support or employer benefits while self-isolated, such as: 

If you are not eligible for this program, other supports are available. 

How to apply 

Sign into the MyAlberta Emergency Isolation Support system using your verified MyAlberta Digital ID (MADI) account to complete the application. 

If you don’t have a verified MADI account, you can sign up during the application process using your Alberta driver’s licence or ID card number to confirm your identity. 

You do not need to wait 10 days for the mailed verification code to complete your application. 

If you need help completing your application, call Alberta Connects at 310-4455, open 7 days a week from 8 am to 8 pm. Please be patient as call volumes may be high. 

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