The Thorncliffe Greenview Community Association Terms and Conditions for the Fall/Winter 2021 Racquetball League, Sept. 17, 2021

Upon clicking the “I have read and agree to the website Terms and Conditions,” you are releasing the TGCA, Board of Directors and its employees from any liability due to COVID-19. Responsibility falls upon each person who enters the facility. All patrons who wish to enter the TGCA during the declared pandemic has the under­standing of the increased risk of COVID-19. You will enter our building at your own risk. We encourage each group to pass on this information to its participants for review. 

If ANY COVID-19 symptoms are present, do not enter the building. Symp­toms include, but are not limited to, FEVER, new onset of cough or worsening chronic cough, new or worsening shortness of breath or difficulty breathing, sore throat, runny nose, chills, painful swallowing, stuffy nose, headache, muscle/joint ache, feeling unwell, fatigue, severe ex­haustion, nausea, vomiting, diarrhea, unexplained loss of appetite, loss of sense of smell or taste, conjunctivitis (pink eye).

The TGCA racquetball league credits for past season closures are settled. All players were contacted to receive any remaining refunds in Spring 2021 and any remaining credits are now expired. This means that all league players are expected to pay the full fees to register in the Fall/Winter 2021 league seasons. No exceptions.


Vaccination requirements for the TGCA racquetball league

All registrants in TGCA Programs and Leagues must be either vaccinated, have a medical exemption note or have proof of a privately-paid negative PCR or rapid test within 72 hours of entry into the facility at your expense.

If you opt to provide a test result before each class or league night, this proof of a negative COVID result must be provided to your league leader or instructor at every visit to our facility.

The TGCA complies with the government of Alberta’s Restrictions Exemptions Program, and beginning Sept. 20, 2021, program registrants must comply with the new government of Alberta restrictions. Although you will only be required to prove your vaccination record to the League representative one time. You are required to have your proof of vaccination accessible at all times with in the facility. (AHS has stated that they will be spot checking businesses) 

The following dates are the deadlines for dosage requirements mandated by the Alberta Government.

Vaccination date/doses deadlines:

Beginning Sept. 20 – all visitors entering the TGCA must be vaccinated with one dose of a COVID vaccination at least 2 weeks previous to this date.

Beginning Oct. 25 – all visitors entering the TGCA must be vaccinated with two doses of a COVID vaccination at least 2 weeks previous to this date.

The Thorncliffe Greenview Community Association reserves the right to check all guests’ vaccination status records or relevant documentation at any time.


The TGCA requires the TGCA league participants and/or program participants to follow these guidelines to mitigate the risk to fellow players, participants, instructors, staff and other TGCA visitors:

League and class participants are to follow the guidelines and instruction of the league leader and/or instructor, and observe protocols put into place for their particular program, sport, facilities and league. If you don’t understand the current expectations, please speak to your league leader or instructor to clarify.

  • Masks and physical distancing are mandatory in the TGCA facility for all guests not engaged in fitness activities or consuming food and beverage. 
  • If you are injured or can’t play the rest of your season, please contact the office to discuss the details of your fees. The TGCA will not issue refunds or credits in subsequent seasons for players who could not participate unless there is noted correspondence regarding your absence. 
  • Changing clothing of any kind is not permitted in The 56, racquetball courts or hallways. Use the change rooms or washrooms to change your attire.
  • Players are to leave their locker doors open after use to indicate the necessary disinfecting of this space to our staff.
  • ONLY white soled, non-marking shoes are allowed on the courts. Shoes must be worn at all times.
  • Safety lenses/glasses are MANDATORY while on the courts.


Refund policy:

In the instance that a registrant will not continue participation in their scheduled TGCA program due to the restrictions announced on Sept. 15, 2021, the TGCA will not offer refunds as vaccination restrictions are beyond our control, vaccinations are widely available across the city and reasonable alternatives are available to all registrants. 

Online Refunds: If you have paid for your program online, you may cancel online up to two days before the league begins for a full refund. However, a refund will not automatically be issued, and TGCA staff will review your cancellation before issuing a refund. When a refund is approved, it will be put back onto the account that you used to pay online.

Closure contingency refunds: In the event that a citywide closure order of recreation centres is issued due to COVID-19 concerns, the remaining balance of your subsequent classes from that date will be refunded to you using the payment method you originally used for registration of the TGCA program. The TGCA will honor refunds to participants who request them and they will not be automatically issued to all participants. Credits for the subsequent classes will be offered to all participants.

The TGCA thanks all participants and players for their attention to and observation of these terms and conditions.